Neal Electric: The Leadership Improvement Process

Clark Thompson
CEO, Neal Electric
Problem:“I remember the organization went through an awful lot of change. We had transferred complete ownership of the company twice in the previous year, and with that we had a substantial turnover in personnel. We were dealing with very headstrong personalities as well as some negative attitudes.”
Assess:
- High-performing, headstrong individuals
- Working against each other instead of learning
- 360 degree reports (identifying feedback)
Plan:
- Want to build a high-performing management team that works together
- Demonstrate true desire to better oneself, the team, and the company
- 1-year process, 3 business coaches
- Develop leadership skills and implement behavioral changes for managers
Follow-Up & Change:
- Each of the 10 managers chose one particular behavior to improve and committed to ongoing improvement for one year
- Reach out to co-workers asking for help in changing their behavior
- Establish guidelines for supporting change
- Follow up survey and evaluation
- Direct reports
Measure:
- Relationship impacts
- Performance changes
- Attitude shifts
- Improved leadership behaviors
- Higher and better quality of productivity
- More initiative
- More cohesiveness
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